Emily & Travis, Cheverly, MD
Thu, 02 Apr 2020 13:16:29 +1000Susan was amazing to work with! She is very professional and so organized. We were constantly impressed with her response time and she helped our first time home-buying experience go very smoothly, despite the uncertainty that we encountered towards the end of closing due to COVID-19. She made this very stressful, but exciting, process stress free for us. She listens, provides excellent feedback and recommendations, advocates for you, helps you to meet your deadlines, and her knowledge and experience is very impressive. If you're looking for an amazing, hardworking, dedicated realtor, we recommend Susan Pruden. We are extremely grateful for all of the work and time Susan put in. From showing us a house at night after already meeting with her in the morning to answering our burning questions at any time during the morning, day, or night, Susan was always there for us. Thank you, Susan, for helping us to buy our first home!
Lea Terhune, Cheverly
Thu, 19 Dec 2019 02:12:41 +1000While I hadn't actually worked with Susan before, I have known her for a few years and discussed real estate with her. Friends who did hire her were very happy with the outcomes. So she was top of the list of the several brokers I considered. And I could not have chosen a better agent. She is there for a client, with answers to any and all questions. She has an impressive plan of action and offered great marketing. Beautiful brochure with excellent photos she took herself (my friends were impressed with how great the house looked in the listing). She is totally on the ball and always available to deal with any concerns and communication--a trustworthy, reliable guide through the complexities of selling a home. She was ready with suggestions and referrals for dealing with any issue that came up, and made a very trying process so much easier. She is also a delight to work with -- warm but no nonsense, and practical about the realities--informed by her many years of experience as a realtor in the area. She inspires complete confidence from beginning to end (and even before the sale--her house sellers' seminar, which I attended, was very helpful). She goes the last mile for a client and I'd recommend her always and certainly would hire her again. Five stars!
Abbott Lee, Chatsworth NJ
Wed, 18 Dec 2019 15:32:04 +1000I did not know any one that had used Susan as their agent, I had never used a "buyers agent" before. I talked to Susan for a few minuets, She was / is very knowledgeable, plain spoken, and straight forward. based on this conversation we contracted with Susan to represent us, and we were glad we did. Susan was very professional, generous with her time, and very accessible. When she did offer advice, she was spot on.
Alfonso, Fort Washington, MD
Wed, 18 Sep 2019 04:11:34 +1000Susan was fabulous. Best agent I’ve ever worked with. She said her goal was to sell within the first 20 days of listing and we had a successful offer in hand on day 19. Her advice on what to focus on in terms of house prep just about offset the commission, which saved me money in the long run.
Mike and Sheila Carter, Lanham, MD
Wed, 04 Sep 2019 13:07:35 +1000Susan actually was our realtor when we purchased our home 24 years ago. We remembered her professionalism and savvy to the fact that she was the only choice to sell our home in 2019! Susan is the consummate professional, deftly communicating a strategy after listening to our goals. She offered great staging advice and priced our home appropriately. We received multiple offers after only 4 days on the market! Susan kept us in the loop and walked with us through inspections and closing in a sinless manner! You will not find a more reputable, dedicated and cordial agent than Susan Pruden.
Michael T.
Fri, 09 Aug 2019 06:35:13 +1000100% excellent service provided by Susan in all aspects ot this transaction
Sheila, Maryland
Sat, 02 Feb 2019 02:30:06 +1000We were looking for someone who was professional, with a proven record of success, and who was familiar with the area. We also were looking for someone who was available, responsive, and aware of marketing via social media. Susan checked all our boxes. As a result, our home sold quickly! Thanks.
Robin, Cheverly, MD
Thu, 20 Dec 2018 02:11:55 +1000This is not our first real estate transaction with Susan Pruden, and it certainly won't be our last. Susan always goes above and beyond to make sure every home sale or purchase stays on course and goes as smoothly as possible. She is knowledgeable, extremely patient, and a consummate professional. With Susan we have full confidence that we're in good hands, and we'd trust her with any of our future transactions.
Mike, Cheverly, md
Thu, 20 Sep 2018 20:53:35 +1000Sue was a pleasure to deal with. She listened to our sometimes confusing input and needs, walked us thru the whole process with patience and humor. She was extremely professional and understanding. Everything she said she was going to do- from marketing to open houses to closing was done on time and handled like the pro she is
Jim Kingdon, Cheverly
Mon, 23 Jul 2018 03:13:59 +1000As we expected from her visibility in Cheverly, Susan is great to deal with. We worked through various difficulties with our sale and Susan was always there helping in many ways.
Zach, Cheverly, MD
Thu, 14 Jun 2018 04:37:14 +1000Susan was very helpful. She really knew the market and was willing to check out comparable when we were contemplating the price. she helped us find local, quick, and reliable contractors to do some minor work, and ultimately an engineer when there was question about the foundation. I also appreciated how hands on she was during more difficult parts of the sale process, such as when she flagged for us that our closings were timed such that the proceeds might not timely arrive. Susan handled all of this well and got a great price for our house. Along the way, she became a friend. Not only did Susan successfully sell our property, she helped us find an great agent for buying Susan has an excellent reputation around town and I was happy to give our business to a neighbor
Jeanne Doherty, Fenwick Island, DE
Sun, 10 Jun 2018 04:20:27 +1000Susan’s familiarity with historic preservation and her knowledge of how to market a unique, historic home was of great importance. I was also impressed by her use of photography and the creation of a postcard mailer, a four-color marketing brochure, and a detailed website for my property. Once I heard Susan’s presentation on how she would approach the sale of the home, I never doubted that she would deliver exactly as promised. Susan is the quintessential real estate professional, but she combines a sensitive and intuitive understanding of human behavior and emotion with her business practices. Mine was an especially emotionally challenging sale of my family’s historic property as I moved toward settling my parents’ estate. Susan was keenly aware that this sale was more than a business transaction, and treated me with great kindness and patience.
Tammy ORourke, Cheverly
Sat, 06 Jan 2018 06:54:29 +1000She has a great reputation in the community. She is knowledgeable and not pushy. Susan was very easy to work with. She was professional and excellent at presenting options but not influencing my decisions. She has relationships with other realtors and very knowledgeable about the community and current trends.
Barbara, Greenebelt
Fri, 15 Dec 2017 11:10:27 +1000Susan went above and beyond in helping me navigate the Greenbelt Homes Co Op buying process. She walked me through step by step, and as a first time solo Homebuyer she’s answered all my questions clearly. I would work again with Susan in a heart beat!
A. Smith, Cheverly, MD
Sun, 10 Dec 2017 08:08:18 +1000Susan is the only person I consider using when buying or selling a home in Cheverly. I'm a repeat customer of Susan. Many people in town recommend her highly. This was a super quick 30 day closing. Susan helped keep everything in motion. It was as stress free as buying a house can be.
Deanna Spillman, Mississippi The house was located in Maryland
Tue, 05 Dec 2017 03:21:40 +1000The house I had to sell was an estate sale. I was 1100 miles from Maryland and Ms Pruden did more than is usually required from a real estate agent. When I hired someone to clean out the house I asked her to check the house to see if it was cleaned out. She checked it for me and I was able to get it completely cleaned out before it was put up for sale.
Robin, Cheverly
Thu, 13 Jul 2017 00:15:07 +1000Susan Pruden has a stellar reputation in our area for good reason. She's knowledgeable and analytical of the market in our area, provides high quality marketing with attention to detail, handles all questions, concerns, and situations with patience and honesty, and maintains excellent communication throughout the entire process. I would trust Susan to navigate us through any home purchase / sale in the future and recommend her highly to others.
MJ Casey, Cheverly, MD
Wed, 21 Jun 2017 06:00:24 +1000Susan's knowledge of the market and our area in particular made her a great fit for our needs. She helped us manage our expectations and advised us as to how best to proceed from listing all the way though to closing!
Anonymous, Cheverly
Wed, 17 May 2017 06:52:14 +1000Susan is active in the neighborhood, supporting the American Legion, Cheverly Day, and sharing her expertise on the CheverlyExchange listserv. She is a neighbor and an expert on Cheverly. This was the reason I contacted her. She didn't disappoint. We sold our house for full asking price and had three offers in three days.
Troy & Edith, MD
Wed, 15 Mar 2017 09:18:53 +1000I was scheduled to be deployed with my military unit when our house was being put on the market. Therefore, my wife and I needed a realtor whom I could trust in my absence. Susan was recommended to us by a family friend and far exceeded that criteria. She was extremely knowledgeable, personable, and best of all, patient. Our house was under contract in less than a month and sold for the full asking price! I look forward to recommending Susan to anyone looking for a reputable, respected, and trustworthy real estate agent.
Karen Knee, Greenbelt, MD
Wed, 11 Jan 2017 03:39:12 +1000Susan did a great job.
Abe B., formerly of Cheverly, MD
Thu, 21 Jul 2016 08:16:00 +1000Susan is terrific. She knows the area and the market and guided us through the process like a boss.
Shelley Johnson, Cheverly
Sun, 03 Jul 2016 04:43:09 +1000Susan's experience in and knowledge of our local market was very important, as was her website and online informational resources. She got back to us right away after our initial contact. She always answered questions thoroughly and honestly. She never encouraged us to do anything unethical. She respected our goals and helped us price the house to sell quickly (it did); no attempt to increase her commission by pricing too high. She initially said her goal was to get an offer in ten days and we got an offer after nine days. She gave us good advice about staging and took great pictures. Always responsive. Calm.
Anna Lovejoy, Cheverly, MD
Sat, 11 Jun 2016 04:34:23 +1000Susan Pruden has a reputation as a smart, straightforward agent who gets results for her clients. She did not disappoint! She offered sound suggestions for improving the property, kept us informed of every development during the sale, and offered a wealth of experience and knowledge of the local market to inform our decisions. She is professional, honest and a pleasure to work with.
Teresa Kepler, Greenbelt MD
Sun, 05 Jun 2016 00:49:01 +1000We were just beginning to think about moving, but as our house is fairly unique in a cooperative that not all agents are familiar with, getting a buyer seemed like a long shot. When our neighbors listed their home (very similar or ours) with Susan, they had high confidence in her. We decided that if they could do it, we would try. Within days, in December, Susan found a buyer who offered their asking price, and the sale went smoothly. We were sold on Susan, and excited to work with her. Susan was right on top of all the above aspects of our sale, and kept us informed and reassured through the whole process. Susan demonstrated the ability to get results while staying on friendly and open terms with all parties involved. Her availability and affability brought out the best in everyone. Susan referred to her broker at points along the way, and other agents on her team. We had the impression that her outstanding service to us was backed up by a strong company. At our first meeting with Susan, we knew that it would be fun to work with her. Then, thanks to her expertise, she guided us to our strongest offer, and the sale went smoothly. She made our conversations with our buyers clear, friendly, and professional. The same was true for our contact with the housing coop staff, and our appraiser, and our settlement attorney's staff. Even after closing, she stayed in touch, reassuring us that out wire transfer had been made for the purchase of our new home, and that she had contact with our escrow officer for that transaction. We're still having fun!
Mary Lucas, Cheverly, Maryland
Thu, 12 May 2016 00:22:04 +1000Susan Pruden is an excellant real estate agent. Her marketing via the Internet was very impressive. I'm sure that's was a big factor in the quick sale of our home--for more than the asking price. I couldn't recommend her highly enough.
David Morgan Cheverly, MD
Thu, 10 Mar 2016 10:42:27 +1000Susan is a great communicator and really made this sale super easy. She handled everything effortlessly. She is a true professional realtor.
Rob and Regan Vaccarino, Cheverly
Fri, 04 Sep 2015 11:27:32 +1000The information on Susan's webpage made a big impact on our choice to reach out to her. The positive reviews from her previous clients were so impressive, and it was very clear that she knew Cheverly very, very well. We also truly appreciated our initial meeting with her - she was patient, thorough, and clear about what the entire process would look like and made us feel very comfortable about the experience we would have with her as we went through the home buying process for the first time. Susan made the home buying process easy and fun! She kept us in the loop every step of the way and quickly gained our complete trust. Not only was Susan an incredible resource to us given her years of experience in the real estate business and her seemingly endless knowledge of Cheverly, but every other person she recommended to us (lender, inspector, settlement office, etc.) was equally as wonderful, knowledgeable, professional, and trustworthy. Susan gave us a great education into real estate and home buying along the way, and always made us feel like we had her full attention, even though she doubtless had many other clients (buyers and sellers) that she was working with. She also guided us through the negotiation process while allowing us to make the decisions that we were most comfortable with. We can't imagine having had a smoother, more enjoyable experience buying our first home, and we are so grateful to have connected with Susan!
Roberto, MD
Sat, 11 Jul 2015 02:21:27 +1000Susan Pruden is a an amazing resource. She knows our area as well as anyone could and she is tapped in to great resources for all the things that come with buying a home. She is also patient and great with kids. I'd use her again, but I hope I don't have to. We like our house and want to stay in it. If you want someone who is engaged in the process and always ready to help, you want Susan Pruden.
Mike S. -- Cheverly
Thu, 21 May 2015 12:16:20 +1000Susan really was great to work with. Her knowledge of the market and selling/negotiating strategies were invaluable. She provided spot-on recommendations and was always very clear and prompt with communication. As real estate shopping has shifted more and more to the internet, Susan was very much in-tune with what it takes to put together an appealing online listing. I received multiple compliments on the photos she took for my listing, and I believe they were a key factor in securing two full price offers just 3 days after going on the market! I would not hesitate to recommend Susan to anyone looking to buy/sell.
Neil Tevault, Davidsonville, MD
Fri, 08 May 2015 06:14:31 +1000This deal had several places where it could have fallen apart and Susan kept it together. The listing agent and the sellers were both not detail oriented and did things that they shouldn't have done (agreeing to open the pool before closing according to the home inspection agreement and then deciding that they didn't want to). Susan came up with options that worked for us both and kept things moving forward.
Andrew Darnell, Sydney Australia
Sat, 18 Apr 2015 12:17:18 +1000We met Susan Pruden in 2010 and engaged her to assist us to purchase the property in Cheverly. When the time came to sell the property in 2015 we had no hesitation in engaging Susan again. Susan has dealt in the area for many years, her integrity and understanding of the market is impeccable. Being based in Australia, we were heavily reliant on Susan to assist us in preparing the property for sale, get all documentation in place and to communicate progress and feedback to us. With Real Estate laws, processes and structures so different to what we are used to, Susan walked us through each stage so we had a full understanding of where we were at. Again working with time differences, Susan was fielding calls, sending emails and working out of normal business hours during the sale process. Our reliance on Susan was total, and such was our confidence in her integrity that we nominated her to act on our behalf as Power of Attorney at the settlement. Despite so many moving parts with us not being in the U.S., Susan oversaw the entire sale seamlessly. I have no hesitation recommending Susan's services for anyone buying or selling a property in the area, Susan went above and beyond to ensure a successful outcome for us, which she achieved through professionalism, efficiency and strong negotiating skills.
David Warrington, Cheverly
Thu, 02 Apr 2015 06:33:55 +1000Excellent
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Susan Pruden had the reputation of being the best agent in the Cheverly area, and she surpassed that in her work with us. Susan stayed on top of an unstable situation, even seeking out the buyers’ loan officials in Pennsylvania to prod them into timely action in approving their loan.Without Susan’s help, I am certain the deadlines would not have been met, necessitating many unpleasant and inconvenient changes to our move and the sale of our house. Susan is an outstanding agent. - Michael and Nee Campbell Susan did a fantastic job. This was an estate sale that had many challenges that a regular home owner sale does not have. Susan was up to the challenge and stood by us all the way. I have used Century 21 many times in the past as my personal agent and I highly recommend the company and Susan for both personal and “other” real estate situations. - James Reilly
- Bob Greene
I found Susan to be clear, open, and extremely ethical. In my home purchase, Susan was the seller’s agent yet she kept clear boundaries between her primary responsibility to the seller and to me. I truly appreciated her clear statements of what she could do – or not – for me as purchaser. I will certainly recommend Susan for any real estate transaction, and in the event I eventually sell my home, will call Susan first. - Annie Shaw
Susan was realistic and compassionate. In a very tough market, she completed this sale by giving great advice, staying on top of details, and finding a buyer. Yay! - Jolene Ivey
- Kay Cummings??
Susan was great! easy to contact and answered all questions. I purchased a short sale property that hit a few snags and Susan went above and beyond in following up with other agent (and contractors) in order to get them resolved! A great agent!!! - Michelle Farrell
Susan Pruden is an excellent agent and a great representative for Century 21. - Jay and Linda Casselberry
Our agent Susan Pruden is the “best.” Susan went above and beyond for us. It was certainly a pleasure to work with her. - Larry and Toni Garrow???????
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