<small>© 2019 Susan Pruden. All rights reserved. Each CENTURY 21 office is independently owned and operated. Listings provided by Bright MLS from various brokers who participate in IDX (Internet Data Exchange).
<small>© 2019 Susan Pruden. All rights reserved. Each CENTURY 21 office is independently owned and operated. Listings provided by Bright MLS from various brokers who participate in IDX (Internet Data Exchange).

Putting Clients First

by Susan Pruden
June 21, 2015

selling houseOccasionally a buyer will want to buy or a seller will want to sell -- and I will suggest that they may want to consider other options. Nothing seems to surprise buyers and sellers more than when I help them find an alternative to buying or selling.

For example, a couple called me some years ago saying that they were close to being behind in their mortgage and that they felt they had to sell in order to get out from under an unbearable debt. I asked would they stay in their home if they could. The answer was a resounding YES. I helped them refinance instead. They had gotten bad advice from other agents and lenders and didn't think they had any other options. They managed to reduce their monthly payment by a large enough amount that they were able to stay in the house.

I've also begged buyers to wait until they were in a better financial position before buying. Sometimes they listen and sometimes they don't. Okay, usually they don't. It's not that I don't think they can buy, it's that I think they would be in a stronger position -- qualify for better interest rates or lower downpayments -- if they wait until their job situation has settled down or they've fixed their credit. A plan for increasing savings or for fixing credit can make a world of difference even just a few months later.

It's not that I don't want the business, 'cause I really do. The litmus test is this -- what advice would I give to my son, daughter or my mother-in-law. If I wouldn't give a particular recommendation to them, I won't give it to my clients. Putting commission first is a sure way to burn bridges. If the choice is to move forward with buying or selling, then I'm happy to move forward with them, but at least I know they've explored the options.

(C) Susan Pruden.

A lifetime Maryland resident, Susan Pruden has the ideal foundation for selling and buying homes. After 8 years working in just about every facet of the mortgage industry, and several years with her own company specializing in marketing for real estate agents, Susan got her real estate license in 1994. Susan has earned several industry awards. The CENTURY 21 Quality Service Pinnacle Award is based on reviews from Susan's clients and is earned by a very small percentage of agents. She has earned that coveted recognition since 2012

Two others were awarded by the Prince George's Association of REALTORS®. The Distinguished Sales Associate of the Year Award is based on a mixture of community involvement, association involvement and real estate education and designations. The other, the Distinguished Service Award, is for "exceptional meritorious service."

Susan is involved in her local community. She was named Cheverly Volunteer of the Year in 2018, even having June 25th designated "Susan Pruden Day" in the Town of Cheverly. She is also a Commissioner on the Prince George's County Historic Preservation Commission and President of the Cheverly American Legion Auxiliary.

Susan Pruden has lived in Cheverly lived with her husband, Joseph, for almost 30 years.

Susan Pruden, REALTORĀ®
CENTURY 21 New Millennium
1000 Pennsylvania Ave SE
Washington, DC 20003
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© 2019 Susan Pruden. All rights reserved. Each CENTURY 21 office is independently owned and operated. Listings provided by Bright MLS from various brokers who participate in IDX (Internet Data Exchange).
<small>© 2019 Susan Pruden. All rights reserved. Each CENTURY 21 office is independently owned and operated. Listings provided by Bright MLS from various brokers who participate in IDX (Internet Data Exchange).
 
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